Returns & Refund

At Snova LLC, customer satisfaction is our priority. If you’re not completely satisfied with your purchase, we’re here to help.

Return Eligibility

You may request a return within 30 days of receiving your order. To be eligible for a return, the item must:

• Be unused and in its original condition.
• Be returned in its original packaging with all accessories and manuals (if applicable).
• Include proof of purchase or your order confirmation.

Items that are damaged due to misuse, normal wear and tear, or improper handling are not eligible for return.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

• Personal care and beauty products that have been opened or used.
• Gift cards.
• Downloadable or digital products.
• Clearance, final sale, or promotional items marked as non-returnable.
• Customized or personalized products.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. Include your order number along with clear photos of the item and packaging so we can resolve the issue as quickly as possible.

Refunds

Once your returned item is received and inspected, we will notify you of the status of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Shipping charges are non-refundable unless the return is due to our error or the item arrived damaged or defective.

Exchanges

We only replace items that are defective, damaged, or incorrect. If you need an exchange for the same item, please contact our customer support team.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to:

• A damaged or defective item.
• An incorrect item shipped by us.
• Another error on our part.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages.

Order Cancellations

Orders may be canceled before they have been processed or shipped. Once an order has been shipped, it can no longer be canceled and must follow our standard return process.

Contact Us

If you have any questions about our Returns & Refunds Policy or need assistance with a return, please contact our customer support team. We’re always happy to help and will work to resolve your concerns as quickly as possible.